Privacy Policy

This Privacy Policy explains how Kayz Connect Limited collects, uses, processes, stores, and protects your personal information when you interact with our website and our dedicated iOS and Android mobile applications.

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1. Data We Collect

To deliver a functional, secure, and monetizable telecommunications environment, we collect the following categories of data:

• Account Registration Information: Your name, email address, password, telephone number, and user category type (Standard, Professional, or Celebrity).
• Financial Tracking and KYC Data: For Professionals and Celebrities, we collect metadata regarding your linked Stripe account to facilitate billing verification and payouts. Actual credit card processing and banking data are handled directly and securely by Stripe.
• Call Telemetry and Technical Data: Call connection timestamps, duration of interactions, device types (iOS or Android specifics), operating system versions, unique device identifiers, and IP addresses.
• Identity Verification Data: A government-issued photo ID and a profile picture, collected at sign-up and reviewed by our admin team before an account can place or receive calls.

2. How We Use Your Data

We process your personal information based on lawful bases outlined under UK law, including contractual performance, legal compliance, and legitimate business operations. Specifically, data is used to:

• Account Provisioning: Establish, secure, and manage your user account across our mobile and web applications.
• Connection Routing: Facilitate real-time, high-quality voice and video connections between identity-verified users.
• Billing Analytics: Accurately track, audit, and log call durations to ensure fair and precise per-minute billing calculations for paid consultations.
• Regulatory Enforcement: Fulfill legal and statutory duties as an ICO-regulated telecom and tech provider, including preventing fraud, money laundering, and platform exploitation.

3. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties. We disclose data strictly to trusted service providers necessary to operate the Platform:

• Payment Infrastructure (Stripe): Necessary identifiers and configuration links are shared directly with Stripe to validate merchant accounts, verify compliance, and execute direct payouts.
• Telecommunication Carriers: Technical routing information is passed securely to automated infrastructure networks to establish mobile voice/video streams.
• Regulatory Authorities: We may disclose data if legally required by UK law enforcement, the courts, or the ICO.

4. Data Security and International Transfers

Kayz Connect Limited implements robust, enterprise-grade technical and organizational security measures to protect data from unauthorized access, modification, or disclosure:

• All live data channels are encrypted using industry-standard secure transport protocols (TLS/SSL).
• Your data is primarily stored and processed within secure data centers located inside the United Kingdom and the European Economic Area (EEA).
• If technical routing requires standard transfers outside the UK, we ensure adequate protection mechanisms (such as Standard Contractual Clauses) are firmly in place.

5. Your Statutory Data Rights

Under the UK GDPR, you possess specific legal rights concerning your personal information, which can be exercised by contacting our legal compliance team:

• The Right of Access: Requesting a copy of all personal information we hold about you.
• The Right to Rectification: Requesting correction of any incomplete or inaccurate profile information.
• The Right to Erasure: Requesting deletion of your account and personal data, subject to legal or statutory retention mandates.
• The Right to Object: Disagreeing with our processing activities under specific legitimate interest criteria.

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Contact & Document Details

For any formal inquiries, complaints, clarification requests regarding these Terms & Conditions, or to exercise your privacy rights under our ICO framework, please use the contact details below: